Careers
Realize Your Full Potential with Progident!
"Creativity, Initiative, Perseverance, Positivism, Discipline, Sense of Responsibility."
Progident has established itself for 20 years as a Quebec leader in the Dental IT industry. Our innovative computerized management solution is accompanied by the highest level of professional services that optimize operations and drive the growth of our customer base.
In addition to our quality products and services, our strength relies on a dynamic, dedicated, and qualified team which benefits from an exceptional work environment. We offer many benefits for our employees such as modular group insurance plan, tuition reimbursement, recognition program, retirement plan, employee assistance program, computer purchase program, activities by the social club and much more!
Software support advisor - Dental sector
CTRL is a dynamic company that develops integrated management software. Our clientele includes several major players in various sectors, such as optometry, aesthetics, construction, and dentistry, to name a few, which makes our work varied and very interesting.
We offer a multitude of benefits for our employees, such as:
- A very active social club
- A friendly workspace at the office
- The possibility of teleworking
- Free fuel (coffee, tea, herbal tea) of your choice at the office!
- Modular group insurance plan
- Tuition reimbursement
- Recognition program
- Pension plan
- Employee assistance program
- Computer purchase program
- Snacks and drinks available in the cafeteria
- Private terrace with barbecue to enjoy the summer
The role of the advisor is to provide technical support and management assistance to CTRL/Progident software users by phone or internet with a passionate team with an impressive team spirit.
Main responsibilities of the position:
- Provide telephone support for our dental ERP software (appointment scheduling, billing, document management, clinical notes, etc.)
- Diagnose problems encountered by customers when using their applications and find solutions to resolve them
- Perform testing and data validation following new developments to supported applications
- Work as part of a team with other software support advisors to meet the needs of our customers and ensure their satisfaction
Required skills:
- 3 to 5 years of work experience in the dental field.
- Education level: High school
- Excellent communication skills and a natural aptitude for customer service.
- Excellent working knowledge of one or more recognized accounting software programs.
- Good knowledge of the main office software programs, including MS Word, Excel, PowerPoint, etc.
- Intermediate to advanced English (spoken and written) to respond to customer requests.
The following characteristics are important assets for potential candidates:
- Knowledge of one or more CTRL or Progident software programs would be an asset.