News & Statements

Recommend Us a Potential Client, and Your Next Service Plan Will be Free!

Do you like your team and your Progident software? The feeling is mutual! That is why we have a limited-time offer just for you!

Recommend us a potential client (colleague or clinic), and your next service plan will be free!

Have you already renewed your annual membership?

No issues! We will credit you the equivalent number of months before your current membership ends without a problem.

All you have to do is give us the name and phone number or email of the person we should be contacting.

We will then carry out a process and a mild validation of their interest in knowing more about the Progident offer.

If our process ends with the recruitment of a new Progident client, we will inform you immediately, and your next service plan will be free!

Simple for you and a light process to communicate in a good mood!

A collaborative approach to allow us to demonstrate all the flexibility and efficiency of the Progident management solution.

Progident, a real professional management solution, not a simple invoicing software.

 

If you have an issue with the button above, you can send your recommendation to .

Reminder | Come and Meet the Progident Team During the JDIQ 2021!

Do you have your tickets for the JDIQ 2021? Don't forget to add booths 1401 and 1403 to your schedules to come and meet us!

Discover the new features of Progident that make your management the only ERP dental management solution on the market offering a complete dental EMR (electronic medical record) and innovative characteristics for paperless management. We will also be available to answer your questions!

Looking forward to meeting you there,

The Progident Team

Questions About Current Technologies for Your Clinic?

Progident has an infrastructure and networking division to help you integrate your current technologies. Our experts can support and enlighten you on the best choice to meet your needs :

• The planning and implementation of an improvement project or a new technological infrastructure;
• The optimization of your current IT infrastructure;
• The sale and installation of the computer equipment of recognized brands at competitive prices;
• Repair and maintenance of your computer equipment, on-site or in the workshop.

We are dedicated to optimizing your hardware platform to provide you with a unique and efficient management environment.

For any questions or to learn more about our products and services, contact  by email or dial 1 888 971-7139.

We are here to help you!

Give Yourself a Global and Dynamic Vision of Your Clinic at All Times!

The Progident agenda gives you maximum control over your activities, whatever your work context. With the Kanban console, the daily management of your practice is vastly improved thanks to the Kanban console, which offers more precise management and new analytical tools:

• You get a global view of the physical distribution of your patients and professionals per treatment room, so you can quickly know "who" is "where" at a glance.
• You instantly know the management stage for each patient in your clinic (e.g., waiting room, treatment, billing).
• You benefit from statistics and performance indicators automatically fed by the console.

Dynamically integrated into the classic agenda, any change to your daily agenda is automatically reported to the Kanban Progident console. All visual indicators for the primary calendar are also incorporated into the console. For example, flashing can be used to inform a professional in the operatory that their patient has arrived in the waiting room.

The Kanban console also lets you move appointments by simply dragging and pasting them, which triggers a change in the appointment’s status and starts the timer to help you measure time for each treatment step. You can also link a room to a professional.

Thanks to its possibilities, the console integrates various essential visual information to increase the fluidity of your management:

• Duration of a patient’s presence in the waiting room, from arrival to management;
• Duration of a patient’s presence in the treatment room;
• Exact moment when a patient is ready for his or her appointment;
• Time when the appointment is finished, and a patient's status becomes "ready to bill".

The statistical report fed by the console makes it possible, among other things, to assess the difference in time between what was planned for the appointment and how long the operative step took and the average hourly rate per treatment category. You can use these statistics to make necessary adjustments to improve various aspects of your management.

Finally, the Kanban console can be used both in a room, a reception area, and a common room, such as the cafeteria.

Whatever your clinic's vision, the Progident Kanban console is the tool par excellence for optimizing your team's time and, consequently, the quality of your services!

Are You Familiar With the Concept of CRM (Customer Relationship Management)?

Just like technology, human behaviour is constantly changing. Therefore, good management tools should allow you to quickly adapt your working methods to social changes and take advantage of a new professional environment.

The illustrious Bill Gates (founder of Microsoft) claimed around 1995 that the age was no longer for computers but information. In other words, it was now necessary to be more concerned with the informative value of digital data to improve the procedures of a company. Coming from a visionary, this claim was not without merit.

In a dental clinic, the contribution of management software was first recognized in terms of billing and electronic communication with insurers. A majority of clinics are still at this stage. However, in a well-entered 21st century, a dental clinic should expect much more from a management solution, in this case, responding to a more refined client approach.

In an era of market globalization, to increase their client base and to retain those they already have, companies must focus on meeting client needs. Also, the concept of customer relationship management or CRM is one of the most documented topics on the web. No wonder electronic customer relationship management is booming.

Thus, client-centricity has brought about the need to pamper your patient. It is no longer enough to treat them adequately. You must now also make sure that the experience they have at your clinic is enjoyable, that they feel important to you, that they are convinced that if they had to choose a dentist again, it is is you they would prefer. You will understand that patients in this state of mind constitute your best advertisement, an undeniable development lever for a clinic - even for the most skeptical of technology - because it is the very foundation of notoriety.

Customer approach, therefore, becomes a major aspect to be developed in a company's strategy. For some, this approach to improving client service may seem questionable (as has been said of digital imagery): is it done simply to sell or to communicate better and inform the patient? Only you can answer this question, depending on your vision of your dental practice.

The acronym CRM is rarely used in the dental field. However, almost all of the daily activities of your clinic are focused on human relations. Therefore, you are constantly functioning, consciously or not, according to an approach to relationship marketing.

Nowadays, dental management software must have the essential characteristics of CRM software. And, in a dental context, the following features should be sought: 

• The possibility of defining and maintaining your patients' profile (habits, leisure, etc.) and adapting your treatment approach to their preferences.
• The ability to easily communicate with your clients through various means of communication (direct mail, fax, email), individually or in batches, targeting a given group depending on the service offer you wish to transmit. 
• The ability to keep a complete history of your communications with your patients. This feature allows you to manage and track any pending procedures and ensure that your patients' needs are met as quickly as possible. 
• The ability to centralize information from different sources (letter, image, fax, PDF, etc.) in a single computer file per patient. 
• The possibility for your patients to consult general information concerning them, for example, on the Web.

The importance of CRM software is such that I would call it a must-have. There has even been a talk of XRM for extended relationship management recently to broaden the application of relationship management concepts to all stakeholders (supplier, etc.) in the activities of a clinic.

Relationship marketing is a proven concept that is here for good and should even gain momentum. In the future, therefore, it is more likely that you will be forced to change your management software because of its inability to meet your clients' vision and not because it is outdated in terms of billing.

Your patients are your most valuable asset. That is why Progident offers you various functionalities to bring you closer to your clients, whether it is with online appointments, a patient web portal or even the integration of the KRX prescriber, to name only a few. Do not hesitate to contact Progident for any information on the CRM management possibilities of Progident/Clinic. Our team of specialists remains at your disposal!

Come and Meet the Progident Team During the JDIQ 2021!

We are pleased to inform you that the 2021 edition of the Journées dentaires internationales du Québec will be back at the Palais des congrès de Montréal from October 15 to 19!

This largest dental congress in Canada brings together more than 12,500 participants from the dental field, in addition to offering training, workshops, and conferences held by renowned professionals.

If you are planning to visit the JDIQ, why not take the opportunity to stop by booths 1401 and 1403 to meet our team? Learn more about the only dental management ERP solution on the market offering  a complete dental EMR (electronic medical record) and cutting-edge characteristics for paperless management. We will also be available to answer your questions!

Looking forward to meeting you there,

The Progident Team

New Advanced Prescription Functionality With Progident/Clinic

Prepare and Send Your Prescriptions Quickly Electronically

Progident is pleased to announce the availability of a new feature integrating drug prescribing and a pharmacological advisor.

Take advantage of a simple interface fully integrated into the Progident Patient file to quickly analyze your patient's specific situation, improve your analysis, and offer them value-added service.

Designed specifically for the dental sector and the result of Progident's collaboration with the firm KDA, designer of the KRX prescriber, this first version already offers all the essential functionalities such as:

• Quick and easy search for suggested drugs based on a given medical situation;
• Quick definition of dosages according to the drug and calculation of the pediatric dosage, if necessary;
• Interactive validation of drug interactions;
• Interactive alerts based on the patient's allergies;
• Notice of coverage or not of the drug by the RAMQ;
• Information on the cost of a drug if the RAMQ does not cover it;
• Quick dispatch of the prescription to the patient's pharmacy electronically;
• Manual definition or request of the patient's medication history electronically;
• Access to the patient's medical history;
• Integration with the pharmacological advisor "Vigilance Santé", the reference for information on drugs in Quebec;
• Automatic and advanced personalization of the prescriber according to the most frequent actions of the dentist.

Go from simple dental software to a real ERP digital management solution. Take your clinic to another level!

2021 Survey: Our Annual Meeting to Satisfy You!

We have recently completed the analysis of the 2021 Progident Testimonies and the compilation of our Annual Satisfaction Survey.

As specified in the email inviting you to complete Progident's 2021 Satisfaction Survey and Testimony, we performed a draw for a $1,000 credit applicable on specific products and services. The draw was at random among all our clients who participated in the survey.

We are pleased to announce that the winner of this year's draw is "CLINIQUE DENTAIRE DE BUCKINGHAM", a Progident client since 1998!

Please note that the best testimonials can be viewed in full on our home page.

Congratulations to the winner and a special thank you to Dr. Lavoie for contributing to the continuous improvement of Progident's professional products and services.

Win Time, Gain in Efficiency!

Professional notes are very user-friendly and easily fit into your routine. With direct access to patient information and the ability to quickly complete and sign your records, professional notes will help you find time in your busy day. They will become your ally for more efficient time management.

The professional notes functionality of Progident/Clinic respects the criteria of authenticity, inalterability, traceability and confidentiality recommended by the Ordre des dentistes du Québec in its "Guide pratique d’utilisation d’un support informatique pour la tenue des dossiers patients".

Treat yourself to a tool that meets the highest standards of dental information management on the market.

Here are some of the benefits and possibilities of this feature:

• Complete your patient file directly from the agenda and your current appointment;
• Optimize the uniformity of your professional notes to facilitate and accelerate the analysis of your patient files;
• Take advantage of advanced formatting possibilities to bring out essential information on each note in the file;
• Take advantage of customizable note templates per type of treatment to speed up your documentation;
• Digitally sign each note as you would a paper file to protect your note and give it legal status;
• At any time, view any unsigned note or note for which a signature is missing directly in the agenda.

For more information on professional notes and paperless management, contact a Progident advisor.

Progident Enters Into a Partnership With The FHDQ

Since May 28, Progident is in a happy partnership with the FHDQ (Fédération des hygiénistes dentaires du Québec) and grants all its active members (with supporting evidence) a significant institutional discount.

The FHDQ aims to make preventive oral health services provided by dental hygienists more accessible. Progident is proud to contribute by offering clinics a dental management solution designed at the cutting edge of technology. We provide flexibility and management performance to allow you to manage your practice with a masterful hand.

To access the partnership agreement, click here.

Withdrawal of the Patient's Social Insurance Number: Progident Always Compliant

In response to the ACDQ press release regarding the withdrawal of the patient's SIN (Social Insurance Number) from the Dental Claim and Treatment Plan Claim Form, we are pleased to inform you that your Progident software is compliant with printing insurance forms. You don't have to do anything because the NAS does not appear on them.

We invite you to use our "Online Support Request" service from the "Help" menu of your software for more information.

Take Control of Your Web Image With CTRL/Web

Project the image you wish to present the way you want to by controlling and developing your web image using CTRL/Web!

Always in the spirit of supporting the growth and management of your operations, Progident presents its new self-management platform, CTRL/Web, a simple and high-level content manager to help you promote your clinic on the Web.

With CTRL/Web, concrete management benefits are offered to you:

• Create, modify, and manage your website by yourself in a high-level CMS;
• Control all the aspects that impact your organic indexing to obtain a good ranking in the various search engines to be present when a patient is looking for a clinic;
• Use our CMS as a starting point for a personalized visual or let CTRL/Web adjust to your most complex ergonomic and graphic requirements;
• Manage your posts from anywhere in the world and preview all results before each final post;
• Add different application complements according to your needs (appointment booking, image carousel, staff recruitment management tool, etc.).

In addition to the basic functions of the distribution module, CTRL/Web can be integrated into your patient web portal, allowing online appointment booking and offering your patients added value to your services.

Don't wait any longer, and take complete control of your website with CTRL/Web!

Get Closer to Your Patients With Web and Mobile Appointment Booking!

Your patients are your most valuable asset. Progident/Clinic now allows you to get closer to them by setting up an appointment via the Web and their mobile devices.

But the leverage of the new functionality doesn't stop there. It also allows any new patient to register for your services and make an appointment at your clinic.

When a patient books their first appointment online, a patient record is automatically added to your database. Therefore, the new functionality of Progident/Clinic also acts as a platform for the proactive recruitment of new patients.

Online appointment booking is not a newcomer to the web world. Indeed, several organizations already offer, via their website, the possibility of sending appointment requests by email. Subsequently, these organizations must immediately reconnect with the patient to schedule and make the actual appointment.

Progident's approach goes further because appointment booking is dynamically integrated into your internal management. In other words, the need to immediately reconnect with your patient can be eliminated. Putting it more simply:

A patient makes an appointment using his mobile phone, and the appointment appears in your current agenda, quite simply! This new appointment is then integrated, like all the others, into your process of periodically confirming appointments by email and SMS.

Obviously, although possible, it is usually undesirable to leave your schedule under your patients' control by letting them make appointments whenever they want.

Progident/Clinic, therefore, provides all the configuration mechanisms required to allow you to precisely define what each professional wishes to open as available on the Web:

• the periods of availability (dates);
• the days of availability;
• the possible time slots;
• the type of treatment available.

A basic use could, for example, target a historically less busy period to allow appointments to be made for a given service.

A true multi-branch platform, the online appointment booking of Progident also allows patients to choose the branch they wish to go to for their appointment. Do you operate as a banner? This new functionality centralizes appointment booking for your clientele while rigorously redirecting and separating the appointments seen by each of your branches.

In terms of its deployment, Progident's web appointment booking can fit into your daily management in different ways:

• Completely autonomous, by communicating the web address directly to a patient;
• Via an option integrated into your clinic's website;
• Via the use of the Progident Patient Web portal, which can itself be integrated into your website via a "My file" option;
• Via an integration into the message of batch reminders.

Free up value-added time for your patients and get closer to them thanks to this new possibility of Progident/Clinic! For more information or a free demonstration, contact a Progident representative now!

Manage Your Dental Practice Expertly!

Your Virtual Clinic
Thanks to the Patient Web Portal, your patients can consult their personal file online in a secure environment. They can see their next appointment there and confirm their follow-ups, an option that reduces the workload of your team.

An Agenda to Your Liking
Progident does not impose parameterization limits to offer you all the freedom you could wish for in your agenda. A "Kanban" type console is also integrated into the software to provide you with a global vision of your clinic in terms of your patients and professionals' progress for the active day at all times. As a bonus, the professional can consult his schedule on his mobile phone at any time!

One-Step Invoicing
Our Progident/Clinic software is fully integrated with our Progident/Finance accounting software, which includes financial statements, supplier management with EDI payment, and more. What you invoice in Progident/Clinic is automatically entered into Progident/Finance. Moreover, thanks to the combined billing of Progident, you can transfer an insurance balance to a patient balance in one click with the new simplified history work window.

Productive and Efficient Communications
Stop wasting time moving between rooms to communicate with others. You can use the integrated messaging system to communicate quickly between all your rooms in a confidential manner, whether to indicate a patient's arrival or even a hygienist ready for the dentist's examination. A visual attribute can also be added, for example, with blinking or a change of colour by type of appointment or resource according to your needs to speed up the reading.

A Powerful Odontogram
The Progident odontogram allows treatment entry and the addition of indicators to allow rapid identification of appointments made for patient examinations.

Choose Progident now! For more information on our dental management solution, contact a Progident representative.

Best Wishes for 2021!

Family Management With Progident—a Powerful Tool!

More user-friendly than ever, family management is simple, fast, and efficient! You will notice an increase in the efficiency of the administrative staff in addition to being able to offer a more personalized service to your patients.

Our team works tirelessly to improve the user experience of the Progident software and to develop new features to improve your quality of life at work.

For more information on family management, contact a Progident representative now. Stay informed with Progident!

Partnership Between Progident and Jul Solutions

Progident is pleased to announce its partnership with JUL Solutions, a 100% Quebec-based family business specializing in the imaging, storage and filing of documents.

The move of clinics towards paperless management is growing in popularity. For your documents to keep their legal standing and to ensure security and confidentiality throughout the process, it is imperative that you go about scanning your documents the right way. That is what JUL Solutions is committed to doing for you.

If you have any questions, you can visit https://julsolutions.ca/ or contact JUL Solutions at 1 800 463-2849

COVID-19 – Reinventing Ourselves to Last!

The current global pandemic is disrupting our social, economic, and personal environment. Mr. Daniel Girard, ing. MBA, suggests you today a reflection that aims to support your managerial approach in this imposed step back.

We invite you to consult the management post on the subject by clicking on the following link: COVID-19 - Reinventing Ourselves to Last!

To learn more about us or if you have any questions, please do not hesitate to contact a Progident representative at 1 800 650-0143 or by email at .

A promotion to support you in the rapid resuming of your activities

During this period of extreme public health turbulence and when efficient communication becomes a valuable asset in keeping your patients well informed, Progident is pleased to offer the following special promotions:

COVID-19 - Business Continuity

We are remaining positive here at Progident, and we understand the importance of cooperation in these unusual circumstances surrounding the COVID-19 outbreak.

To that end, we would like to state that we are continuing our commercial activities.

We are making sure that our customers and partners continue to receive exceptional service.

We would like to remind everyone to limit their non-essential travel and contact with those around them in both personal and professional contexts.

We are also taking this opportunity to sincerely thank our team for remaining outstandingly professional. Without them, we would not be able to keep providing such high quality services.

Please do not hesitate to get in touch if you have any questions about the situation.

We will keep you informed of any changes on our social media pages.

Thank you for continuing to work with us!

New Display Themes for Greater Management Possibilities

The latest version of the Progident application platform introduces new possibilities in terms of display themes and work environments management. Indeed, we provide you with a new interface layer that allows you to choose from a list of elaborate display themes in order to further customize your work environment and increase your flexibility and fluidity management.
 

A Work Environment Management More Refined

When you are in full concentration on a specific task, it can be frustrating to inadvertently move a work window or even close one as this phenomenon slows down your management; you have to reactivate your environment or replace the work window manually.

Thanks to our latest version of the Progident application platform, you now have the option to lock your work environment to create a unified screen that prevents unintentional window movement or closing.

With a new lock icon in the main menu of your software, you can, with one click, remove all options for opening, closing or minimizing a window for each opened element of your working environment. The lines surrounding each one of them also disappear to provide a more comprehensive finish, giving the impression of working only in one window, and not several.

The opposite is also possible; you can reactivate the closing and moving options by clicking a second time on the lock icon.

An Environment Designed for You

Some research in the eye health field suggests a direct link between your work environment and the health of your vision. As a matter of fact, the brightness of your screen should be adjusted according to your work environment, which the introduction of a series of Progident display themes with a dark or light background can help you control.

When activating the new dark theme, the background changes automatically from white to black, whereas the writing changes from black to white, and vice versa for the activation of the light mode.

Thus, in a situation where the light of your screen becomes irritating, a change of theme to a darker background can help reduce the damage to the sight by using a lighting more pleasing to the eyes since it can help reduce eye strain.

Your eye strain can be significantly reduced, and your daily work can benefit from it.

But beware, a dark background is not always the solution! If your company works in a very bright environment, you can instead select a light theme to prevent the ambient light from disturbing the background of your software, which can put strain on the eyes.

 

Progident software, therefore, performs well in all work environments. The update and modernization of their presentation are designed according to the right-angled corner display of the Windows 10^TM type so you can feel in a familiar work environment that offers you significant flexibility and fluidity management.

For more information about Progident software or for a free demonstration, call one of our advisors at 1 800 650-0143 or write to .

 

Sources:
American Optometric Association, online: 2019.
The Canadian Association of Optometrists, online: 2019

2019 JDIQ: Thank You!

A warm thank you to all participants of the 2019 JDIQ who stopped by our booth to ask us questions or simply by curiosity! It was a beautiful two days filled with interesting encounters.

Our free presentation on paperless management has also been a great success. Many of you have attended and asked your questions and we hope to have shown you the simplicity of a change towards paperless management which includes, among other things, centralized digital documentation (form, video, audio, etc.) in each patient file, as well a set of standard dental forms, most of which can be signed interactively.

Our digital environment respects the highest standards of confidentiality and traceability to provide you with increased security.

If you would like a call back from one of our advisors to discuss it further or to take the first steps towards a paperless clinic, contact Mrs. Mélanie Patry at or create a request for assistance by using the "Help" menu of your software.

Last Chance to Register for Our Free Presentation! 

Don't miss the chance to assist to our free presentation on the paperless management, Monday, May 27, or Tuesday, May 28, from 9 am to 10:30 am in the room 518A of the Palais des congrès de Montréal. Kindly note that the presentation will be given in French.

This training course will allow you to learn more about your Progident/Clinic software and the depth of management at your fingertips. We will primarily discuss rooms management. Welcome to dentists, hygienists, and dental assistants!

You will also be given a question and answer period so that you can get the most out of your presence with us. And since the presentation will begin at 9 am, coffee and muffins will be served upon your arrival!

To participate in our presentation, fill out and return us the enclosed form as soon as possible by email to or by fax at 418 650-1330. It is important to note that you must be registered with the JDIQ to participate in our free 2019 special presentation.

For more information, do not hesitate to contact our customer service.

Presence & Activities of Progident at the 2019 JDIQ Convention!

Welcome to dentists, hygienists, and dental assistants!

The JDIQ (Journées dentaires internationales du Québec) convention is just around the corner and the Progident team is looking forward to meeting you there! We invite you to stop by our booth to discover the new features that Progident has developed for you to make the management of your dental practice even more efficient. Members of our team will also be available to answer your questions! 

As part of the 2019 JDIQ convention, Progident will offer its clientele the opportunity to participate in a special presentation at no extra charge, which will focus on the ''paperless'' management and its issues. 

This one-and-a-half hour training course will allow you to learn more about your Progident/Clinic software and the depth of management at your fingertips. We will primarily discuss rooms management. 

You will also be given a question and answer period so that you can get the most out of your presence with us. And since the presentation will begin at 9 am, coffee and muffins will be served upon your arrival!

Presentation: La gestion « sans papier » et ses enjeux 

When: As part of the JDIQ 2019

Where: Palais des congrès de Montréal

Two session options are available to you:

• Monday, May 27, from 9 am to 10:30 am: Room 518A
• Tuesday, May 28, from 9 am to 10:30 am: Room 518A

Register early, the places are limited! Kindly note that the presentation will be given in French.

 

To register, fill out and return us the enclosed form as soon as possible by email to  or by fax at 418 650-1330.

It is important to note that you must be registered with the JDIQ to participate in our free 2019 special presentation. For more information, do not hesitate to contact our customer service.

Managing a Paperless Clinic: A Global Approach to Digital Information

Our latest article, written by our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

Click here to read the article or to access all Progident publications in The Contact Point.

To obtain the complete publication, visit the ACDQ website.

''Les rendez-vous des gestionnaires dentaires'', First Provincial Symposium

''Les rendez-vous des gestionnaires dentaires'', the first provincial symposium, will be held Friday, April 12, to bring together managers and coordinators of dental clinics across Quebec. As the largest dental management software company in the province, Progident will be attending the event during which we will present our dental management solution.

Progident offers a global solution that accompanies users in an evolutionary management process, allowing them to start simply and move progressively towards more elaborate management. Whether you need to manage appointments or your agenda, bill insurers, support the operating protocol or even manage digital documents, our bilingual software is directly involved when it comes to the processing of your patients.

In order to offer you a unique and efficient management environment, Progident/Clinic and Progident/Finance can be adapted to your budget, your needs, as well as your reality.

We look forward to meeting you there, and to tell you more about all the management benefits at your disposal. It will be our pleasure to help you improve your management efficiency! You will be able to see for yourself that our Progident management solution adds value to your services, enriches the working environment of your employees, and optimizes your operations.

To know more about the event, click here.

Progident Contest: Like to Win! Thank You to All Participants

We would like to thank each and every one of you who took the time to provide feedback on our products and services. Your suggestions are always appreciated and taken into account in order to provide you with a range of services dedicated to your satisfaction and your management objectives.

As agreed and in order to highlight your collaboration, we proceeded to a draw among all the people who like our Facebook page and who have expressed their opinion on Progident.

Congratulations to Mrs Isabelle Gaudette, the recipient of an iPad mini worth $ 470!

Stay tuned for our latest news and, once again, a sincere thank you to all participants. Do not hesitate to contact us for any additional information.

New Application Interface and Management Improvements for the 2019 JDIQ

The latest article, written by our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

Click here to read the article or to access all Progident publications in The Contact Point.

To obtain the complete publication, visit the ACDQ website.

Progident Contest: Like to Win!

To celebrate the launch of our new website, Progident offers you the chance to win an iPad mini, a value of 470$!

To participate, like our Facebook page and share a review by telling us what you like the most about your Progident solution.

 

Procedure: 

1. Go to our Facebook page and like it by clicking on the ''Like'' button. Doing so, you will be able to follow our news and notices.

2. In the left column, select the ''Reviews'' tab. 

3. In the first box, Facebook asks you if you recommend our company. Click on ''Yes'' to share your opinion.

 

The draw will be made among all the people who like our Facebook page and who will have given us their opinion on Progident and our products.

The contest closes March 1, 2019.

 

Participate now by clicking on the button below:

 

Facebook page of Progident  

Good luck to all! 

Welcome to the New Progident Website!

Progident is pleased to introduce you to its new and improved Progident.com!

With our website now responsive, you will be able to access our different web pages from a variety of devices; our web pages will adjust themselves to the size of your screen, no matter what you use (tablet, cellphone, computer, etc.). Moreover, do not hesitate to use our ''Online Support Request'' service to benefit of an enhanced experience with our customer service.

We also invite you to follow Progident for our latest news and to talk with us on Facebook, Twitter, and LinkedIn. It will be our pleasure to listen to you!

With over 25 years of experience in the dental field, Progident stands out by its high-level computerized management solution and its team of professionals that meets the requirements of the sector and optimizes the management of dental practices in Quebec.

Thank you for your trust!

Professional Notes, a Key Functionality of Paperless Management

The latest article, written by our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

Click here to read the article or to access all Progident publications in The Contact Point.

To obtain the complete publication, visit the ACDQ website.

Progident, the Only Dental Management Solution Integrating a Complete Accounting Software 

 
As we approach the end of 2018, you might be preparing your bookkeeping to possibly present it to your professional accountant.

Did you know that Progidient's accounting solution:

• Allows you to eliminate the need for manual writing in an external accounting software each month;
• Allows you to automatically obtain monthly financial statements by professional (unlimited number of professionals);
• Allows you to budget and track your monthly income by category of treatment throughout the year;
• Allows you to pay your suppliers by electronic payment (EDI);
• Allows you to enter timesheets and to manage payroll, including the electronic bank deposit for each employee;
• Allows the analysis of paid taxes for the possible recovery of an input tax credit;
• Allows you to obtain consolidated financial statements for a clinic consisting of several partners (management companies); 
• Allows to rapidly break down salary expenditures (ex: hygiene) per management companies (partner or associate);
• And much more...

If you did not know all of these benefits at your disposal, or if you wish to know more about them, do not hesitate to contact one of our clientele advisors.

2018 Survey: Our Annual Meeting with Your Satisfaction!

The year 2018 has been marked by the SYRA project that RAMQ has introduced for all dental software providers.

Despite the forced technological transition for many of you and the impact on your daily operations, many of you have appreciated the support provided by our team of customer advisors.

Here is the final result of our 2018 internal survey regarding the Progident software:

93% of our customers said they were satisfied or very satisfied with its Progident management solution*.

Every year, many tools such as the online training, the customized training, and the FAQ (Frequently Asked Questions) are constantly being improved to help you get the most out of your Progident management solution and to reap all its benefits.

Your suggestions are always appreciated, whether for the improvement of our products or our services.

As in the past, to celebrate your collaboration in our success, we chose to randomly select, among all clients who participated in the 2018 survey and testimonials, a bank of a 5-hours service bank as well as a continuous training session of a total value of $ 550.

We are pleased to announce that this year's winner is "RIVEST DENTAL CLINIC AND LAFORTUNE, L'Épiphanie", a Progident client since 2002.

A sincere thank you to all participants and do not hesitate to contact us for any additional information.

 

*The result has been obtained in the context of a 32% response rate and an accuracy of 97%.

Improve Your Patient Serivce with a Comprehensive View of Your Dental Office

The latest article from our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

You can read the full article by clicking here.

To obtain the complete publication, visit the ACDQ website.

Optimize the Management of Your Clinical-Administrative Processes Now!

Progident and Chronometriq join forces to help you manage your dental clinic and improve of your clinical-administrative processes. By giving you access to Chronometriq's Clinic Productivity solutions, Progident strives to offer you a unique and effective management environment that adapts to your lifestyle while meeting your needs.

With Chronometriq's self-service medical terminals, that targets specific information for each patient and simplifies appointment booking, you will add value to your customer service and optimize your clinical process management. Contact us now for a free demo!

Progident and Chronometriq Announce a Partnership That Will Allow Progident Clients to Improve Access to Their Clinic and Optimize Their Clinical-Administrative Processes

To read the press release, please visit Chronometriq's blog The Ward.

Progident Takes the Lead in RAMQ's SYRA Project

We are pleased to announce the start of the deliveries of Progident/Clinic’s version dedicated to the support of the new fee-for-service system (SYRA - RFP).

The Progident team is very proud to be the first supplier in the dental sector to be officially recognized by the Régie as a developer for the new fee-for-service system (SYRA - RFP).

The expertise and agility of our development team, combined with our rigorously structured deployment plan, demonstrate once again Progident's leadership in its sector.

The Progident team has at heart the comfort, the productivity and the success of its customers!

When the time comes, you will receive a written communication with the installation procedure. Until then, simply continue to operate with your current version.

Best regards

 

Progident customer service, improved and ever more efficient!

Positive customer experience has always inspired our actions. It is our driving force; the strength which urges us constantly to innovate in order to surpass expectations.

“Services”, “Information” and “Added value”: three poles to serve you better!  

Regarding innovation, we are pleased to announce the creation of a Customer Service Manager position which will undoubtedly bring a new dynamic within the team, as well as among our customers. Therefore, our customer service department now consists of three distinct poles in order to better meet your needs:

• Mrs Sandra Durand, Head Office of the Customer Service Department, whose vast experience in customer service and implementation will benefit the entire customer service team but will be especially beneficial to the customers! By the way, are you familiar with our Website’s ʺFAQʺ section or our new ʺOnline Request for Assistanceʺ service? We invite you to try them upon your next communications with our customer service, you will love it!
• Mrs Diane Bernard, Training and Documentation services, provides our customers and staff with the documentation and necessary training to optimize and facilitate the use of our various products. For instance, she makes it possible for us to offer tools such as the ongoing training program and the pages ʺNew Featuresʺ and ʺTechnical Bulletinsʺ, available on our Website.
• Mrs Mélanie Patry, Customer Loyalty service, particularly ensures the best possible experience for our customers. She analyzes the various wants and needs of our customers and suggests solutions to improve their use of the software and Progident services in general. For instance, if you need to adapt or complete your Progident solution with the addition of software, modules, additional users and, naturally, an adequate service plan, she is the one to go to!

In short, whatever your needs, we make every effort to satisfy them by offering you a more successful and rethought customer service. Moreover, never hesitate to call upon the various services available to you or give us feedback, which will help us achieve better results!

2014 Satisfaction Survey: 96% of satisfied customers!

Freshly compiled, our recent satisfaction survey 2014 reveals that 96% of our customers are satisfied or very satisfied with their Progident solution.

Although happy with this excellent result, the 2014 survey, however, shows us the importance to pursue our efforts of development and improvement, both at the level of our software and customer services.

2015, a year that promises!

With the introduction of a fresh dynamics in the customer service, an effective online support system with new versions and new functionalities for our management solutions as a whole, we know that 2015 will bring good news for our customers and we look forward to hear your reactions during the next survey planned for spring of 2015. Once again, we wish to remind you the importance to participate in order to assure the coherence and the relevance of the results collected.

Participation award 2014:

A participation award, including a bank of 5 hours of Progident services, as well as a selection of formation in our continued education program of 2015, was the object of a draw among the survey respondents of 2014.

Therefore, it is a pleasure to announce that the Clinique dentaire Dr André Berthiaume in Saint-Hubert is the happy winner.

We offer our sincere congratulations to the winner and our heartfelt appreciation to all of our customers that took the time to answer!