Our customers are our main concern and our most valuable asset. This vision is not just words at Progident, because we offer each of our customers a personalized web services portal to provide them with the best possible customer experience.

As it is our mission to make our customers as autonomous as possible in the use of their Progident solution, the Customer Web Portal offers various information services on Progident products and services, one of the most popular being the consultation of new software features in the specific context of the version used by a given customer.

Each customer can even view the improvement requests that they have specifically suggested and which are now available in the most recent version of the software released.

Frequently asked questions and web support requests are also interactive services that are popular with our customers. And this portal is only set to improve over time!

Of course, this portal is only a complement to our team of customer advisors on hand to answer your telephone support requests at any time. People remain the key to success at Progident and we are constantly striving to achieve a balance between virtual and physical services.

The general management process for a patient is usually similar from one dental specialty to another. However, your professional vision and the specific characteristics of your specialty may require subtle refinements to provide the best possible experience for your patients.

This is where the concept of work environments plays a key role in the success of your management computerization: each member of your team can work in an optimal operational configuration of the Progident solution to maximize their productivity.

The “Work Environments” feature of the Progident application platform allows any Progident Solution to be adapted to the specific role of a participant in a given process. The magic of productivity gains occurs by eliminating as much irrelevant information and actions as possible in the context of the participant's role so that he or she can concentrate on the function to which he or she is dedicated.

As a stakeholder may be involved in several management processes, Progident/Platform supports the design of several different working environments per user and allows them to move quickly from one environment to another.

Whether it is confidential information about your employees or customers, trade secrets or other types of sensitive information that should only be consulted by specific individuals, the protection of this type of information is critical and your ERP solution must be able to respond to it.

Whether it is a question of internal requirements for access to information or the requirements of laws 25 and 5, the Progident platform offers a set of features that allow access to sensitive information to be configured with precision:

• Filtering of displayed information by specific user or group of users
• Authorized activation of function by user or group of users
  

Each user of a Progident ERP solution can therefore be provided with filtered and limited information specifically according to their role and tasks, while ensuring that they remain productive.

You therefore have the tool for precise and ultimate control of the management of confidential information at your clinic!

Effective communication with your patients and employees is the cornerstone of your clinic's productivity. Progident understands this, offering powerful communication features via the CRM/XRM components integrated into the CTRL/File and Progident/Clinic.

For the rapid implementation of a lightweight communication platform between your employees, Progident/Platform also offers an internal messaging feature that is automatically activated when Progident software is installed.

This basic function of the Progident ERP platform allows all users of a Progident solution to communicate with each other via a simple and fluid medium to quickly deal with any operational issue. For example, to notify a professional in the operating room of the arrival of a patient in the waiting room.

The possibilities of notification to all and group communication are also available with this internal chat feature.

A rapid gain in productivity without the complexity of installation, the need to use an external application and, above all, in the most private setting possible for your internal exchanges, within your organization.

Have you ever asked yourself why, with so much information and computer analysis possibilities at hand, the management of certain clinics seems to be stuck and immobile?

The answer is simple: if the quality of the information at the basis of your operations is low, or downright bad, it is automatically impossible to optimize the computerized management of your clinic. Indeed, because you will hesitate to make the necessary decisions on the basis of data and analyses that seem unreliable to you.

Beyond the ERP concept, which by default involves the notion of a single entry (“one write system”) for the dissemination of information wherever necessary, thus reducing the possibility of input errors, Progident's application platform provides several additional mechanisms for precisely configuring the creation, modification and deletion of information, per window and information field that make up the entire Progident management solution.

Advanced information security and functional security management capabilities complete the package.

The result: Optimal quality management information on which you can rely and make informed management decisions for the optimal development of your business.

Managing a large volume of data is only relevant if it is possible to analyze it and get the most out of it in the form of enhanced and improved management information.

Basically, all Progident software offers a range of dedicated standard reports (over a thousand) for the management role they support. By combining criteria and special operators, this library of standard management reports will probably cover more than 95% of your clinic's analysis needs.

In addition, the Progident platform offers a report generator for the design of personalized reports. This powerful feature allows a Progident ERP solution to adapt even more closely to the specific context and processes of your company.

Three design modes allow users of different levels to respond quickly to simple or more advanced analysis needs. And the result of any report can be quickly exported in different file formats including known extension formats (PDF, RTF, DOC, XLS, TIF, CSV and TXT) for direct use in an office application of your choice.

In integration with the concept of work environments by user, the Progident application platform also allows the creation of libraries of personal reports preferred by users or groups of users. An operational environment designed for quick access to the most frequently used reports according to the roles and functions of each user.

As a bonus for even more in-depth analysis (pivot tables or dynamic management dashboards), the report generator supports the configuration of a transparent and dynamic integration with complementary tools such as Microsoft MS-Excel^® and Power BI^®.