Progident - News & Statements

Archives :


News & Statements

April 8th 2021

Get Closer to Your Patients With Web and Mobile Appointment Booking!

Your patients are your most valuable asset. Progident/Clinic now allows you to get closer to them by setting up an appointment via the Web and their mobile devices.

But the leverage of the new functionality doesn't stop there. It also allows any new patient to register for your service and make an appointment at your clinic.

When a patient books their first appointment online, a patient record is automatically added to your database. Therefore, the new functionality of Progident/Clinic also acts as a platform for the proactive recruitment of new patients.

Mobile Appointment Booking

Online appointment booking is not a newcomer to the web world. Indeed, several organizations already offer, via their website, the possibility of sending appointment requests by email. Subsequently, these organizations must immediately reconnect with the patient to schedule and make the actual appointment.

Progident's approach goes further because appointment booking is dynamically integrated into your internal management. In other words, the need to immediately reconnect with your patient can be eliminated. Putting it more simply:

A patient makes an appointment using his mobile phone, and the appointment appears in your current agenda, quite simply! This new appointment is then integrated, like all the others, into your process of periodically confirming appointments by email and SMS.

Obviously, although possible, it is usually undesirable to leave your schedule under your patients' control by letting them make appointments whenever they want.

Appointment Booking With Progiden

Progident/Clinic, therefore, provides all the configuration mechanisms required to allow you to precisely define what each professional wishes to open as available on the Web:

  • the periods of availability (dates);
  • the days of availability;
  • the possible time slots;
  • the type of treatment available.

A basic use could, for example, target a historically less busy period to allow appointments to be made for a given service.

A true multi-branch platform, the online appointment booking of Progident also allows patients to choose the branch they wish to go to for their appointment. Do you operate as a banner? This new functionality centralizes appointment booking for your clientele while rigorously redirecting and separating the appointments seen by each of your branches.

Web and Mobile Appointment Booking

In terms of its deployment, Progident's web appointment booking can fit into your daily management in different ways:

  • Completely autonomous, by communicating the web address directly to a patient;
  • Via an option integrated into your clinic's website;
  • Via the use of the Progident Patient Web portal, which can itself be integrated into your website via a "My file" option;
  • Via an integration into the message of batch reminders.

Free up value-added time for your patients and get closer to them thanks to this new possibility of Progident/Clinic! For more information or a free demonstration, contact a Progident representative now!


March 25th 2021

Manage Your Dental Practice Expertly!

Your Virtual Clinic
Thanks to the Patient Web Portal, your patients can consult their personal file online in a secure environment. They can see their next appointment there and confirm their follow-ups, an option that reduces the workload of your team.


An Agenda to Your Liking
Progident does not impose parameterization limits to offer you all the freedom you could wish for in your agenda. A "Kanban" type console is also integrated into the software to provide you with a global vision of your clinic in terms of your patients and professionals' progress for the active day at all times. As a bonus, the professional can consult his schedule on his mobile phone at any time!


One-Step Invoicing
Our Progident/Clinic software is fully integrated with our Progident/Finance accounting software, which includes financial statements, supplier management with EDI payment, and more. What you invoice in Progident/Clinic is automatically entered into Progident/Finance. Moreover, thanks to the combined billing of Progident, you can transfer an insurance balance to a patient balance in one click with the new simplified history work window.

Productive and Efficient Communications
Stop wasting time moving between rooms to communicate with others. You can use the integrated messaging system to communicate quickly between all your rooms in a confidential manner, whether to indicate a patient's arrival or even a hygienist ready for the dentist's examination. A visual attribute can also be added, for example, with blinking or a change of colour by type of appointment or resource according to your needs to speed up the reading.


A Powerful Odontogram
The Progident odontogram allows treatment entry and the addition of indicators to allow rapid identification of appointments made for patient examinations.

Choose Progident now! For more information on our dental management solution, contact a Progident representative.


December 18th 2020

Best Wishes for 2021!


December 9th 2020

Family Management With Progident—a Powerful Tool!

More user-friendly than ever, family management is simple, fast, and efficient! You will notice an increase in the efficiency of the administrative staff in addition to being able to offer a more personalized service to your patients.


Our team works tirelessly to improve the user experience of the Progident software and to develop new features to improve your quality of life at work.

For more information on family management, contact a Progident representative now. Stay informed with Progident!


November 11th 2020

Partnership Between Progident and Jul Solutions

Jul Solutions | A Progident Partner

Progident is pleased to announce its partnership with JUL Solutions, a 100% Quebec-based family business specializing in the imaging, storage and filing of documents.

The move of clinics towards paperless management is growing in popularity. For your documents to keep their legal standing and to ensure security and confidentiality throughout the process, it is imperative that you go about scanning your documents the right way. That is what JUL Solutions is committed to doing for you.

If you have any questions, you can visit or contact JUL Solutions at 1 800 463-2849


October 23rd 2020

COVID-19 – Reinventing Ourselves to Last!


The current global pandemic is disrupting our social, economic, and personal environment. Mr. Daniel Girard, ing. MBA, suggests you today a reflection that aims to support your managerial approach in this imposed step back.

We invite you to consult the management post on the subject by clicking on the following link: COVID-19 - Reinventing Ourselves to Last!

To learn more about us or if you have any questions, please do not hesitate to contact a Progident representative at 1 800 650-0143 or by email at .


April 21st 2020

A promotion to support you in the rapid resuming of your activities

During this period of extreme public health turbulence and when efficient communication becomes a valuable asset in keeping your patients well informed, Progident is pleased to offer the following special promotions:


March 20th 2020

COVID-19 - Business Continuity

We are remaining positive here at Progident, and we understand the importance of cooperation in these unusual circumstances surrounding the COVID-19 outbreak.

To that end, we would like to state that we are continuing our commercial activities.

We are making sure that our customers and partners continue to receive exceptional service.

We would like to remind everyone to limit their non-essential travel and contact with those around them in both personal and professional contexts.

We are also taking this opportunity to sincerely thank our team for remaining outstandingly professional. Without them, we would not be able to keep providing such high quality services.

Please do not hesitate to get in touch if you have any questions about the situation.

We will keep you informed of any changes on our social media pages.

Thank you for continuing to work with us!


July 18th 2019

New Display Themes for Greater Management Possibilities

The latest version of the Progident application platform introduces new possibilities in terms of display themes and work environments management. Indeed, we provide you with a new interface layer that allows you to choose from a list of elaborate display themes in order to further customize your work environment and increase your flexibility and fluidity management.

A Work Environment Management More Refined

When you are in full concentration on a specific task, it can be frustrating to inadvertently move a work window or even close one as this phenomenon slows down your management; you have to reactivate your environment or replace the work window manually.

Thanks to our latest version of the Progident application platform, you now have the option to lock your work environment to create a unified screen that prevents unintentional window movement or closing.

With a new lock icon in the main menu of your software, you can, with one click, remove all options for opening, closing or minimizing a window for each opened element of your working environment. The lines surrounding each one of them also disappear to provide a more comprehensive finish, giving the impression of working only in one window, and not several.

The opposite is also possible; you can reactivate the closing and moving options by clicking a second time on the lock icon.


An Environment Designed for You

Some research in the eye health field suggests a direct link between your work environment and the health of your vision. As a matter of fact, the brightness of your screen should be adjusted according to your work environment, which the introduction of a series of Progident display themes with a dark or light background can help you control.

When activating the new dark theme, the background changes automatically from white to black, whereas the writing changes from black to white, and vice versa for the activation of the light mode.

Thus, in a situation where the light of your screen becomes irritating, a change of theme to a darker background can help reduce the damage to the sight by using a lighting more pleasing to the eyes since it can help reduce eye strain.

Your eye strain can be significantly reduced, and your daily work can benefit from it.

But beware, a dark background is not always the solution! If your company works in a very bright environment, you can instead select a light theme to prevent the ambient light from disturbing the background of your software, which can put strain on the eyes.


Progident software, therefore, performs well in all work environments. The update and modernization of their presentation are designed according to the right-angled corner display of the Windows 10TM type so you can feel in a familiar work environment that offers you significant flexibility and fluidity management.

For more information about Progident software or for a free demonstration, call one of our advisors at 1 800 650-0143 or write to .


American Optometric Association, online: 2019.
The Canadian Association of Optometrists, online: 2019


May 30th 2019

2019 JDIQ: Thank You!


A warm thank you to all participants of the 2019 JDIQ who stopped by our booth to ask us questions or simply by curiosity! It was a beautiful two days filled with interesting encounters.

Our free presentation on paperless management has also been a great success. Many of you have attended and asked your questions and we hope to have shown you the simplicity of a change towards paperless management which includes, among other things, centralized digital documentation (form, video, audio, etc.) in each patient file, as well a set of standard dental forms, most of which can be signed interactively.

Our digital environment respects the highest standards of confidentiality and traceability to provide you with increased security.

If you would like a call back from one of our advisors to discuss it further or to take the first steps towards a paperless clinic, contact Mrs. Mélanie Patry at or create a request for assistance by using the "Help" menu of your software.


May 21st 2019

Last Chance to Register for Our Free Presentation! 

Don't miss the chance to assist to our free presentation on the paperless management, Monday, May 27, or Tuesday, May 28, from 9 am to 10:30 am in the room 518A of the Palais des congrès de Montréal. Kindly note that the presentation will be given in French.

This training course will allow you to learn more about your Progident/Clinic software and the depth of management at your fingertips. We will primarily discuss rooms management. Welcome to dentists, hygienists, and dental assistants!


You will also be given a question and answer period so that you can get the most out of your presence with us. And since the presentation will begin at 9 am, coffee and muffins will be served upon your arrival!

To participate in our presentation, fill out and return us the enclosed form as soon as possible by email to or by fax at 418 650-1330. It is important to note that you must be registered with the JDIQ to participate in our free 2019 special presentation.

For more information, do not hesitate to contact our customer service.


May 2nd 2019

Presence & Activities of Progident at the 2019 JDIQ Convention!

Welcome to dentists, hygienists, and dental assistants!

The JDIQ (Journées dentaires internationales du Québec) convention is just around the corner and the Progident team is looking forward to meeting you there! We invite you to stop by our booth to discover the new features that Progident has developed for you to make the management of your dental practice even more efficient. Members of our team will also be available to answer your questions! 

As part of the 2019 JDIQ convention, Progident will offer its clientele the opportunity to participate in a special presentation at no extra charge, which will focus on the ''paperless'' management and its issues. 

This one-and-a-half hour training course will allow you to learn more about your Progident/Clinic software and the depth of management at your fingertips. We will primarily discuss rooms management. 

You will also be given a question and answer period so that you can get the most out of your presence with us. And since the presentation will begin at 9 am, coffee and muffins will be served upon your arrival!


Presentation: La gestion « sans papier » et ses enjeux 

When: As part of the JDIQ 2019

Where: Palais des congrès de Montréal

Two session options are available to you:

  • Monday, May 27, from 9 am to 10:30 am: Room 518A
  • Tuesday, May 28, from 9 am to 10:30 am: Room 518A

Register early, the places are limited! Kindly note that the presentation will be given in French.


To register, fill out and return us the enclosed form as soon as possible by email to  or by fax at 418 650-1330.

It is important to note that you must be registered with the JDIQ to participate in our free 2019 special presentation. For more information, do not hesitate to contact our customer service.


April 26th 2019

Managing a Paperless Clinic: A Global Approach to Digital Information


Our latest article, written by our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

Click here to read the article or to access all Progident publications in The Contact Point.

To obtain the complete publication, visit the ACDQ website.


April 5th 2019

''Les rendez-vous des gestionnaires dentaires'', First Provincial Symposium

''Les rendez-vous des gestionnaires dentaires'', the first provincial symposium, will be held Friday, April 12, to bring together managers and coordinators of dental clinics across Quebec. As the largest dental management software company in the province, Progident will be attending the event during which we will present our dental management solution.

Progident offers a global solution that accompanies users in an evolutionary management process, allowing them to start simply and move progressively towards more elaborate management. Whether you need to manage appointments or your agenda, bill insurers, support the operating protocol or even manage digital documents, our bilingual software is directly involved when it comes to the processing of your patients.

In order to offer you a unique and efficient management environment, Progident/Clinic and Progident/Finance can be adapted to your budget, your needs, as well as your reality.

We look forward to meeting you there, and to tell you more about all the management benefits at your disposal. It will be our pleasure to help you improve your management efficiency! You will be able to see for yourself that our Progident management solution adds value to your services, enriches the working environment of your employees, and optimizes your operations.

To know more about the event, click here.


March 13th 2019

Progident Contest: Like to Win! Thank You to All Participants

We would like to thank each and every one of you who took the time to provide feedback on our products and services. Your suggestions are always appreciated and taken into account in order to provide you with a range of services dedicated to your satisfaction and your management objectives.

As agreed and in order to highlight your collaboration, we proceeded to a draw among all the people who like our Facebook page and who have expressed their opinion on Progident.

Congratulations to Mrs Isabelle Gaudette, the recipient of an iPad mini worth $ 470!

Stay tuned for our latest news and, once again, a sincere thank you to all participants. Do not hesitate to contact us for any additional information.


March 4th 2019

New Application Interface and Management Improvements for the 2019 JDIQ


The latest article, written by our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

Click here to read the article or to access all Progident publications in The Contact Point.

To obtain the complete publication, visit the ACDQ website.


January 21st 2019

Progident Contest: Like to Win!

To celebrate the launch of our new website, Progident offers you the chance to win an iPad mini, a value of 470$!

To participate, like our Facebook page and share a review by telling us what you like the most about your Progident solution.



1. Go to our Facebook page and like it by clicking on the ''Like'' button. Doing so, you will be able to follow our news and notices.

2. In the left column, select the ''Reviews'' tab. 

3. In the first box, Facebook asks you if you recommend our company. Click on ''Yes'' to share your opinion.


The draw will be made among all the people who like our Facebook page and who will have given us their opinion on Progident and our products.

The contest closes March 1, 2019.


Participate now by clicking on the button below:


Facebook page of Progident  

Good luck to all! 


January 14th 2019

Welcome to the New Progident Website!

Progident is pleased to introduce you to its new and improved!

With our website now responsive, you will be able to access our different web pages from a variety of devices; our web pages will adjust themselves to the size of your screen, no matter what you use (tablet, cellphone, computer, etc.). Moreover, do not hesitate to use our ''Online Support Request'' service to benefit of an enhanced experience with our customer service.

We also invite you to follow Progident for our latest news and to talk with us on Facebook, Twitter, and LinkedIn. It will be our pleasure to listen to you!

With over 25 years of experience in the dental field, Progident stands out by its high-level computerized management solution and its team of professionals that meets the requirements of the sector and optimizes the management of dental practices in Quebec.

Thank you for your trust!


January 8th 2019

Professional Notes, a Key Functionality of Paperless Management


The latest article, written by our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

Click here to read the article or to access all Progident publications in The Contact Point.

To obtain the complete publication, visit the ACDQ website.


December 11th 2018


Progident, the Only Dental Management Solution Integrating a Complete Accounting Software 

As we approach the end of 2018, you might be preparing your bookkeeping to possibly present it to your professional accountant.

Did you know that Progidient's accounting solution:

  • Allows you to eliminate the need for manual writing in an external accounting software each month;
  • Allows you to automatically obtain monthly financial statements by professional (unlimited number of professionals);
  • Allows you to budget and track your monthly income by category of treatment throughout the year;
  • Allows you to pay your suppliers by electronic payment (EDI);
  • Allows you to enter timesheets and to manage payroll, including the electronic bank deposit for each employee;
  • Allows the analysis of paid taxes for the possible recovery of an input tax credit;
  • Allows you to obtain consolidated financial statements for a clinic consisting of several partners (management companies); 
  • Allows to rapidly break down salary expenditures (ex: hygiene) per management companies (partner or associate);
  • And much more...

If you did not know all of these benefits at your disposal, or if you wish to know more about them, do not hesitate to contact one of our clientele advisors.


November 14th 2018

2018 Survey: Our Annual Meeting with Your Satisfaction!

The year 2018 has been marked by the SYRA project that RAMQ has introduced for all dental software providers.

Despite the forced technological transition for many of you and the impact on your daily operations, many of you have appreciated the support provided by our team of customer advisors.

Here is the final result of our 2018 internal survey regarding the Progident software:

93% of our customers said they were satisfied or very satisfied with its Progident management solution*.

Every year, many tools such as the online training, the customized training, and the FAQ (Frequently Asked Questions) are constantly being improved to help you get the most out of your Progident management solution and to reap all its benefits.

Your suggestions are always appreciated, whether for the improvement of our products or our services.

As in the past, to celebrate your collaboration in our success, we chose to randomly select, among all clients who participated in the 2018 survey and testimonials, a bank of a 5-hours service bank as well as a continuous training session of a total value of $ 550.

We are pleased to announce that this year's winner is "RIVEST DENTAL CLINIC AND LAFORTUNE, L'Épiphanie", a Progident client since 2002.

A sincere thank you to all participants and do not hesitate to contact us for any additional information.


*The result has been obtained in the context of a 32% response rate and an accuracy of 97%.


October 22nd 2018

Improve Your Patient Serivce with a Comprehensive View of Your Dental Office


The latest article from our CEO in The Contact Point, an Association des chirurgiens dentistes du Québec bimonthly publication, is now available.

You can read the full article by clicking here.

To obtain the complete publication, visit the ACDQ website.


July 25th 2018

Optimize the Management of Your Clinical-Administrative Processes Now!

Progident and Chronometriq join forces to help you manage your dental clinic and improve of your clinical-administrative processes. By giving you access to Chronometriq's Clinic Productivity solutions, Progident strives to offer you a unique and effective management environment that adapts to your lifestyle while meeting your needs.

With Chronometriq's self-service medical terminals, that targets specific information for each patient and simplifies appointment booking, you will add value to your customer service and optimize your clinical process management. Contact us now for a free demo!


June 8th 2018

Progident and Chronometriq Announce a Partnership That Will Allow Progident Clients to Improve Access to Their Clinic and Optimize Their Clinical-Administrative Processes

To read the press release, please visit Chronometriq's blog The Ward.


August 9th 2017

Progident Takes the Lead in RAMQ's SYRA Project

We are pleased to announce the start of the deliveries of Progident/Clinic’s version dedicated to the support of the new fee-for-service system (SYRA - RFP).

The Progident team is very proud to be the first supplier in the dental sector to be officially recognized by the Régie as a developer for the new fee-for-service system (SYRA - RFP).

The expertise and agility of our development team, combined with our rigorously structured deployment plan, demonstrate once again Progident's leadership in its sector.

The Progident team has at heart the comfort, the productivity and the success of its customers!

When the time comes, you will receive a written communication with the installation procedure. Until then, simply continue to operate with your current version.

Best regards



January 22nd 2015

Progident customer service, improved and ever more efficient!

Positive customer experience has always inspired our actions. It is our driving force; the strength which urges us constantly to innovate in order to surpass expectations.


“Services”, “Information” and “Added value”: three poles to serve you better!  

Regarding innovation, we are pleased to announce the creation of a Customer Service Manager position which will undoubtedly bring a new dynamic within the team, as well as among our customers. Therefore, our customer service department now consists of three distinct poles in order to better meet your needs:

  • Mrs Sandra Durand, Head Office of the Customer Service Department, whose vast experience in customer service and implementation will benefit the entire customer service team but will be especially beneficial to the customers! By the way, are you familiar with our Website’s ʺFAQʺ section or our new ʺOnline Request for Assistanceʺ service? We invite you to try them upon your next communications with our customer service, you will love it!
  • Mrs Diane Bernard, Training and Documentation services, provides our customers and staff with the documentation and necessary training to optimize and facilitate the use of our various products. For instance, she makes it possible for us to offer tools such as the ongoing training program and the pages ʺNew Featuresʺ and ʺTechnical Bulletinsʺ, available on our Website.
  • Mrs Mélanie PatryCustomer Loyalty service, particularly ensures the best possible experience for our customers. She analyzes the various wants and needs of our customers and suggests solutions to improve their use of the software and Progident services in general. For instance, if you need to adapt or complete your Progident solution with the addition of software, modules, additional users and, naturally, an adequate service plan, she is the one to go to!

In short, whatever your needs, we make every effort to satisfy them by offering you a more successful and rethought customer service. Moreover, never hesitate to call upon the various services available to you or give us feedback, which will help us achieve better results!


December 15th 2014

2014 Satisfaction Survey: 96% of satisfied customers!


Freshly compiled, our recent satisfaction survey 2014 reveals that 96% of our customers are satisfied or very satisfied with their Progident solution.

Although happy with this excellent result, the 2014 survey, however, shows us the importance to pursue our efforts of development and improvement, both at the level of our software and customer services.

2015, a year that promises!

With the introduction of a fresh dynamics in the customer service, an effective online support system with new versions and new functionalities for our management solutions as a whole, we know that 2015 will bring good news for our customers and we look forward to hear your reactions during the next survey planned for spring of 2015. Once again, we wish to remind you the importance to participate in order to assure the coherence and the relevance of the results collected.

Participation award 2014:

A participation award, including a bank of 5 hours of Progident services, as well as a selection of formation in our continued education program of 2015, was the object of a draw among the survey respondents of 2014.

Therefore, it is a pleasure to announce that the Clinique dentaire Dr André Berthiaume in Saint-Hubert is the happy winner.

We offer our sincere congratulations to the winner and our heartfelt appreciation to all of our customers that took the time to answer!