Quebec City, November 27, 2019

Update of the 2020 ACDQ Fee Guide for Progident/Clinic


Dear client,

The 2020 annual update of the ACDQ Fee Guide is now ready for installation.

You may perform this update immediately as current rates will remain in effect until December 31, 2019.

Please note that your "Progident Service Plan" must be in effect on January 1, 2020 in order to have access to this update and that only the "GERSYS" user will be able to perform it. In addition, please make sure you have paid your annual 2020 ACDQ subscription before performing the update.

This update must be done through the HELP menu in your software and not through a complete installation of your Progident software.

Watch our tutorial for the fee guide update.

Link for the tutorial:


Automatic Fee Update


Below is a "step-by-step" process that you can refer to at your convenience to update the 2020 rates.


"Step-by-Step" Process:

As shown below, the "Automatic ACDQ Fee Guide Update" is available under the menu "Help" > "Live update".


Once you reach the next step, select "Update the fee guides 2020" as shown below, then click "OK".


Then, click on "Appliquer" as shown below. Note that the installation time may vary depending on the performance of your IT equipment.


If you see this window, click "OK".


If the window below appears, you must restart the software by clicking "Yes".



For more information about this update, please consult our Frequently Asked Questions from the ''Help'' menu of your Progident software.

Also, enjoy an enhanced customer service experience with our ''Online Support Request''. To do so, click the "Frequently Asked Questions" in the "Help" menu of your Progident software, then click the "Request for Assistance" option in the FAQ page.

For those who use the latest versions, you will find the "Help Request" option in the "Help" menu.

We hope this information is useful and take this opportunity to convey our best wishes for the holiday season!                                                                                                                                                         

Sandra Durand
Customer Service Director

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