October 2018


Notice of Claims Processor Change for the Great-West (TGWLAC)


Dear Client,


Great-West will upgrade to version 4 for your electronic transmissions starting November 30th.

If you wish to know more about this change, you can click on the following link: PDF LINK.

To effectuate the change, please proceed as follows: 

  • Access the Progident/Clinic software using the ''GERSYS'' user.
  • Activate the ''Management'' > ''Insurance'' > ''Private'' menu and select the ''Insurer'' option.
  • When the Insurer's drop-down window is activated, search for the ''TGWLAC'' insurer.
  • Then change the following information to the "Insurer Network" tab:

For more information about this modification, please consult our Frequently Asked Questions section from the "Help" menu of your Progident software.

Moreover, enjoy an enhanced customer service experience with our "Online Support Request" service. To do so, click on the "Assistance Request" option in the "Help" menu of your software or visit our website at www.progident.com under the ''Services'' tab.

In the hopes that this information will be useful, please accept our warmest greetings.


Sandra Durand
Director of Client Services

3650, blvd. Wilfrid-Hamel
Quebec City (PQ) G1P 2J2 Canada

Phone : 418 650-0143
Toll free : 1 800 650-0143
Fax : 418 650-1330

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