News & Statements

Video: Two minutes to discover Progident Go!

16 August 2016

Take two minutes to discover the new dental management solution Progident Go!
A cloud computing dental management solution with an intuitive and modern interface. So simple and affordable!

 



 

Progident Takes the Lead in RAMQ's SYRA Project

10 August 2017

We are pleased to announce the start of the deliveries of Progident/Clinic’s version dedicated to the support of the new fee-for-service system (SYRA - RFP).

The Progident team is very proud to be the first supplier in the dental sector to be officially recognized by the Régie as a developer for the new fee-for-service system (SYRA - RFP).

The expertise and agility of our development team, combined with our rigorously structured deployment plan, demonstrate once again Progident's leadership in its sector.

The Progident team has at heart the comfort, the productivity and the success of its customers!

When the time comes, you will receive a written communication with the installation procedure. Until then, simply continue to operate with your current version.

Best regards,

Progident customer service, improved and ever more efficient!

January 22, 2015

Positive customer experience has always inspired our actions. It is our driving force; the strength which urges us constantly to innovate in order to surpass expectations.

Progident customer service, improved and ever more efficient!

“Services”, “Information” and “Added value”: three poles to serve you better!  

Regarding innovation, we are pleased to announce the creation of a Customer Service Manager position which will undoubtedly bring a new dynamic within the team, as well as among our customers. Therefore, our customer service department now consists of three distinct poles in order to better meet your needs:

  • Mrs Sandra Durand, Head Office of the Customer Service Department, whose vast experience in customer service and implementation will benefit the entire customer service team but will be especially beneficial to the customers! By the way, are you familiar with our Website’s ʺFAQʺ section or our new ʺOnline Request for Assistanceʺ service? We invite you to try them upon your next communications with our customer service, you will love it!
  • Mrs Diane Bernard, Training and Documentation services, provides our customers and staff with the documentation and necessary training to optimize and facilitate the use of our various products. For instance, she makes it possible for us to offer tools such as the ongoing training program and the pages ʺNew Featuresʺ and ʺTechnical Bulletinsʺ, available on our Website.  
  • Mrs Mélanie Patry, Customer Loyalty service, particularly ensures the best possible experience for our customers. She analyzes the various wants and needs of our customers and suggests solutions to improve their use of the software and Progident services in general. For instance, if you need to adapt or complete your Progident solution with the addition of software, modules, additional users and, naturally, an adequate service plan, she is the one to go to!

In short, whatever your needs, we make every effort to satisfy them by offering you a more successful and rethought customer service. Moreover, never hesitate to call upon the various services available to you or give us feedback, which will help us achieve better results!

 

 

2014 Satisfaction Survey: 96% of satisfied customers!

December 15, 2014

Survey 2014

Freshly compiled, our recent satisfaction survey 2014 reveals that 96% of our customers are satisfied or very satisfied with their Progident solution.

Although happy with this excellent result, the 2014 survey, however, shows us the importance to pursue our efforts of development and improvement, both at the level of our software and customer services.

2015, a year that promises!

With the introduction of a fresh dynamics in the customer service, an effective online support system with new versions and new functionalities for our management solutions as a whole, we know that 2015 will bring good news for our customers and we look forward to hear your reactions during the next survey planned for spring of 2015. Once again, we wish to remind you the importance to participate in order to assure the coherence and the relevance of the results collected.

Participation award 2014:

A participation award, including a bank of 5 hours of Progident services, as well as a selection of formation in our continued education program of 2015, was the object of a draw among the survey respondents of 2014.

Therefore, it is a pleasure to announce that the Clinique dentaire Dr André Berthiaume in Saint-Hubert is the happy winner.

We offer our sincere congratulations to the winner and our heartfelt appreciation to all of our customers that took the time to answer!